This is, quite simply, the best hardware store I've ever been to. Let's start with the staff: everyone who works here understands pretty much every element of hardware. And everyone is eager to help and has useful advice that makes figuring out what you really need easy.Then there's the selection: once or twice I've gone to Lowes thinking I'll have more choice or find a better price on what I'm looking for. In all cases I've gone back to Fitch and found that I should have just started there in the first place.
When we asked Fitch Lumber to send us their top of the line decking boards for our new deck, we got the BEST boards around!! Our new deck is 99% finished and it is A-M-A-Z-I-N-G!!! It included two screened rooms off of the two master bedrooms and when we say screened rooms, we meant screened rooms, underneath as well as all the way around so NO bugs of any kind can get through!!! Yes, 5 stars or 10 stars if there was one, to Fitch Lumber!!! You deserve it!!!
Even my dog loves Fitch. The cashiers keep a bin of dog biscuits behind the counter.
I have had mixed experiences here in the years I’ve lived in Carrboro. At one point, I actually swore never to go back because I went in to get a key copied and the person who “helped” me could not have been more unpleasant. But after about two years of avoiding the place because of that experience, I found myself in possession of some leftover wood from a family member’s project, and not much experience building anything… so on a downtown walk, I stopped by the Lumber side for inspiration. I was nervous of interacting with employees because of my prior experiences, but someone I didn’t recognize from previous years (I believe his name was Lee) approached me so politely that I let my guard down and told him my situation. I told him I had all this wood that was too good to just burn, and I really wanted to try to build something simple to start with. After talking over ideas for a while, we landed on floating wall shelves, since I could manage those with the materials and tools I was comfortable with. Lee wrote down easy-to-follow instructions for me on paper, and the next day I tried them out. Everything went well and now I have perfect extra shelving in my bathroom for all my little bits and pieces of makeup and stuff. The whole thing was so pleasant that now I want to try something else a little more elaborate, and I will definitely go to Fitch Lumber for help and supplies… especially since that particular employee provided such a positive and helpful experience.
Excellent customer service, and surprisingly large selection due to the small size of the store.
And let me speak to some of the more negative comments below: never have I ever experienced a lack of courtesy from the people in this store because I'm not a professional builder. Quite the opposite. Instead, I've had salespeople spend long amounts of time helping me figure out purchases that were under five dollars.
I've always had very positive experiences there! They've always been super helpful and patient and kind when I've had questions about anything. Never been sexist or demeaning. Prices are very fair. Really encouraging. Context: I'm a young woman just getting into the diy repair thing, and my husband and I are in our first *nice* rental house. Fitches is our go-to.
Fitch Lumber Hardware is a US Hardware Store based in Carrboro, North Carolina. Fitch Lumber Hardware is located at 309 N Greensboro St, Carrboro, NC 27510, USA.
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